PortfolioTA — Refund Policy
PortfolioTA.com — Owned and operated by Trade Confident LLC
Document: refunds
Version: 2026-08-17

portfoliota.com/refund-policy — Our 14-day money-back guarantee, renewals and cancellations.

## Last updated: August 17, 2026
PortfolioTA is operated by Trade Confident LLC, 418 Broadway St., Chico, CA 95928.

## 14-day money-back guarantee
Every paid PortfolioTA plan comes with a 14-day money-back guarantee. If PortfolioTA isn’t right for you, request a full refund within 14 days of your purchase. You don’t need to give a reason, and we won’t ask you for one.

## Renewal charges
Subscriptions renew automatically until you cancel. If you’re charged for a renewal you no longer want, request a full refund of that renewal charge within 14 days of the renewal date and we’ll return it.

## How to request a refund
Email support@portfoliota.com from the address on your account, or contact Paddle directly at help@paddle.com. Paddle is our merchant of record and processes all refunds. Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

## Cancelling
You can cancel at any time from Account → Billing. Cancelling stops all future charges, and you keep full access until the end of the period you’ve already paid for. Cancelling on its own does not issue a refund — if you’re within the 14-day window, request one using the process above.

## What happens to your account after a refund
Your paid plan ends and your account returns to the free tier. Nothing is deleted. Holdings above the free-tier limit remain visible but become read-only, and you won’t be able to add new tracked assets until you’re back under the limit or subscribe again. Alerts above the limit are paused rather than removed — the oldest are kept active and the newest are paused — and they’re reactivated automatically if you subscribe again.

## Limits
We may decline a refund where the guarantee is being abused — for example, repeated purchase-and-refund cycles on the same or linked accounts — or where an account has been terminated for violating our Terms of Service.

## Questions
Email support@portfoliota.com. Please contact us before disputing a charge with your bank. We honour this guarantee without argument, and a dispute is slower for you than a refund.